Refund policy

Refund & Cancellation Policy

Last updated: June 2026

All Sales Are Final

Due to the nature of our products, all purchases and subscription payments made through IlmRoots Education are non-refundable. By completing a purchase or subscribing to any IlmRoots Education plan, you acknowledge and agree that you have read, understood, and accepted this policy in full.

Digital Products — No Refund

All resources available through IlmRoots Education are digital products delivered electronically upon payment. Once access has been granted and files have been made available for download, the transaction is considered complete and no refund will be issued under any circumstances. This applies to all individual resource purchases and all subscription tiers — Household, Educator, School, and Campus.

The non-refundable nature of our products is consistent with Australian Consumer Law as it applies to digital goods where the product has been accessed or downloaded.

Subscriptions — No Refund

All subscription plans are billed annually or monthly as selected at the time of purchase. Subscription fees are non-refundable once payment has been processed, including in cases where:

— The subscriber no longer requires the resources

 — The subscriber has not used or downloaded any resources

 — The subscriber changes their mind after purchase

 — The subscriber is dissatisfied with the volume or style of content

You may cancel your subscription at any time before your next renewal date to prevent future charges. Cancellation does not entitle you to a refund for the current billing period. Access to the library and all resources will remain active until the end of the paid period.

Exceptions — Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (ACL). If a product or service fails to meet a consumer guarantee under the ACL, you may be entitled to a remedy. IlmRoots Education will assess any such claims on a case-by-case basis in accordance with applicable law.

If you believe your issue falls under Australian Consumer Law, please contact us at ilmrootseducation@gmail.com with full details of your concern.

Technical Issues

If you experience a genuine technical issue that prevents you from accessing your purchased content, please contact us at ilmrootseducation@gmail.com within 7 days of purchase. We will make every reasonable effort to resolve the issue and ensure you can access what you paid for. Technical issues do not automatically entitle a subscriber to a refund — resolution will first be attempted through support.

Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting IlmRoots Education to seek resolution is a violation of this policy. We reserve the right to dispute any chargeback where access to digital content has been granted and this policy was clearly communicated at the time of purchase. We also reserve the right to revoke library access in the event of a disputed or reversed payment.

Contact

For any questions regarding this policy, please contact us at: ilmrootseducation@gmail.com

IlmRoots Education